Standard Terms & Conditions
a) The Customer shall make payment to Soft-Ice cc for all goods purchased upon placing the order, prior to dispatch.
b) All payments shall be made by electronic transfer, cash or credit/debit cards into an account designated by Soft-Ice cc.
c) CASH DEPOSITS of R2,500 or less will attract a R60 bank charge you MUST add to your total and for Deposits over R2,500 you need to add 3.1%
to the total BEFORE making payment.
d) All payments due by the Customer shall be made without demand or deduction for any reason whatsoever.
All orders placed with Soft-Ice cc by the Customer for all goods shall be done in writing, ie.e-mail, whatsapp or online via the website. (Online Store)
Any other method of ordering shall be deemed to be invalid.
We offer a 14 days return policy on products you are not satisfied with upon receipt of goods. This DOES NOT mean the products can be used and then returned. Taps cannot be installed and used after some time and returned if damaged. Return of goods will only be accepted if goods are Unused, in original packaging and condition along with the Original Invoice. Transport of any returns are for the customer’s own account.
The Customer hereby consents in terms of Section 45 of Act 32 of 1944, or any amendment thereof, to the jurisdiction of the Magistrate’s Court in any
district having jurisdiction over Soft-Ice cc in terms of Section 28 of the aforesaid Act in respect of any claim arising between Soft-Ice cc and the
Customer notwithstanding the amount thereof.
Soft-Ice cc hereby warrants that the products are free from defects and in good order as defined by Soft-Ice cc. Soft-Ice cc agrees to replace, free of
charge, any parts, where such replacement becomes necessary as a sole and direct result of inherent defect in the parts, and undertakes to provide, free
of charge, the labour and workmanship involved in the repair of the products on their premises as the warranty is a carry in warranty. The transport is
for the customer’s account. The warranty does not cover damage resulting from incorrect, inadequate or negligent application of the products, nor does
the warranty cover lightning, power surges or other natural disasters. Soft-Ice cc shall not be liable to any other extent than the replacement of the
defective parts and the labour and workmanship involved in their replacement. This warranty covers the full extent of liability; no other
warranties or guarantees being expressed or implied.
a) The warranty on soft serve, slush and juice machines are valid for a period of twelve (12) months from date of invoice. All other Catering Equipment
twelve (12) months unless otherwise stipulated as in (5.b).
b) The warranty on chocolate fountains, chocolate melting pots, DF-81,82,88,89,83,84 electric fryers, EG-818, EG-822, EG-820 & EG821 electric grills
are valid for a period of six (6) months from date of invoice.
c) Spare parts-No refunds, exchanges or credit on any electrical parts or circuit boards.
d) Beaters of Soft Serve, Slush & Juice Machines are regarded as consumable items and are not covered by any warranty.
e) All machines repaired by Soft-Ice cc in terms of the warranty must be collected within ninety (90) days of the notification of the completion of the
repairs. Failure to comply with this condition will result in the sale of the machine in order to defray costs.
f) Warranty will be void when machine is transported flat or tilted more than 45 degrees.
g) Condenser, compressor, fan and motor need to be dust free and cleaned at least once a month or warranty will be void if this is not done.
h) Regular services by qualified technicians or warranty will be void if this is not done.
i) Three (3) Months carry in warranty on all services and parts replaced by Soft-Ice cc workshop technicians.
j) All Warranties & Guarantees of locally supplied products are provided by their respective manufacturers & NOT by Soft-Ice cc
k) Ice machines warranty as per supplier SnoMaster Website https://snomaster.co.za/warranty-policy-as-of-01-march-2016/
l) Fridges & Freezers as per supplier The Fridge Factory Website – http://www.thefridgefactory.com/about/terms.php
6. CLAIMS PROCEDURE:
Soft-Ice cc shall require proof of purchase in the form of the original invoice to the Customer, indicating the date, address, telephone number, reason
for replacement of defective parts, as well as the actual defective parts under warranty, prior to Soft-Ice cc honouring the claim. Refunds and exchanges
only when approved by management.
The Customer shall be liable for all costs relating to the transportation or courier of defective parts and/or machines, whether or not the parts and/or
machines are still covered by the warranty. Soft-Ice cc shall not be liable for any damages from the moment of dispatch of any parts and/or machines,
whether or not covered by the warranty, from the premises of Soft-Ice cc or from the point of dispatch elected by Soft-Ice cc. Soft-Ice cc strictly advise
customers to inspect goods received by the courier before signing the waybill.
In the event of a claim from a Customer outside the borders of the Republic of South Africa, the warranty shall not cover labour and workmanship in
respect of repairs to the products. Instead, the Customer shall, at his/her own expense, engage the services of a qualified technician to undertake the
repairs. The defective part(s) shall be returned to Soft-Ice cc who shall, upon receipt of the faulty part(s), replace it.
a) All equipment, parts and other products supplied by Soft-Ice cc to the Customer shall be dispatched from the premises of Soft-Ice cc or collected by the
Customer, at which point the Customer shall assume full responsibility for the products and Soft-Ice cc shall be fully exonerated from any liability in
b) The Customer shall assume responsibility for all courier and transport costs.
c) Soft-Ice cc shall not be liable for any damages, losses or theft caused by courier companies.
d) The Customer shall insure all goods in transit against losses or damages.
e) The Customer shall not be entitled to cancel the sale by reason of any delay howsoever caused.
f) The Customer shall acquaint himself/herself with the operating manual of each machine purchased from Soft-Ice cc.
10. CONSEQUENTIAL LOSS:
The Customer hereby agrees that Soft-Ice cc shall not be liable for any consequential loss or contingent liability whatsoever which the Customer might
suffer as the result of any alleged defects in the goods sold by Soft-Ice cc to the Customer, or in respect of any work performed by Soft-Ice cc on behalf
of the Customer.
The signatory hereby warrants that he/she is duly authorized to conclude this agreement of sale with Soft-Ice cc and further warrants that he/she is duly
authorized to accept these terms and conditions.
12. ENTIRE AGREEMENT:
The terms and conditions contained herein shall constitute the entire agreement of sale between Soft-Ice cc and the Customer and Soft-Ice cc shall
not be bound by any terms and conditions contained in the order, or similar document, issued by the Customer and no variation to the terms
thereof shall be valid unless reduced to writing and signed by both Soft-Ice cc and the Customer.
13. POPI ACT:
By contacting, ordering or accepting quotations from Soft-Ice cc you indemnify us against the POPI act. Any liability related to the use of your
personal information, product and consent to the use of your personal information for purposes of performance of the product.