Terms and Conditions

1. Payment Terms

• Full payment required before dispatch (EFT, cash, or card). No Items will be released prior to funds reflecting in Soft Ice cc’ Account.
• Cash deposits: ≤ R2,500 → R60 fee; > R2,500 → 3.1% surcharge.
• All bank charges for client’s account.

2. Orders

• Only written orders (email/online) are accepted. Verbal orders are void.

3. Jurisdiction

• All transactions subject to the Magistrate’s Court (Sec. 45, Act 32 of 1944), regardless of claim amount.

4. Product Warranty – General

• Equipment is warranted free from manufacturing defects on delivery.
• Defects due to inherent manufacturing faults repaired at Soft-Ice CC (parts & labour).
• Excludes damage from misuse, negligence, power surges, transport, or natural causes.
• Uncollected repairs after 90 days may be sold to recover costs.

5. Warranty Periods
   
   

   Equipment Type	Mechanical Warranty	Limited Warranty	Notes
   Refrigeration Equipment	12 months	6 months (refrigeration system)	Includes compressor, condenser, fans, motors, evaporator
   Catering & Other Equipment	6 to 12 months	—	Based on product category
   Electrical Parts & Circuit Boards	—	—	No refunds, exchanges, or credit
   Consumables*	—	—	See Clause 6

   
   
   
6. Consumables – No Warranty

• Beaters, belts, gears, bearings, filters, seals, gaskets, blades etc. are consumables subject to wear and excluded from warranty.

7. Refrigeration Gas System – 6 Months

• Covers leaks/system failure due to gas loss only (within 6 months from invoice).
• Void if caused by mishandling, vibration, tampering, or lack of servicing.
• Monthly service required with proof; inspection by Soft-Ice CC mandatory.

8. Maintenance

• Do not tilt/transport > 45°.
• Clean condensers, compressors, fans monthly – failure voids warranty.
• Work must be done by qualified technicians with proof.
• Parts replaced by Soft-Ice CC carry 3-month warranty.
• External brands: covered by manufacturer only.

9. Claims

• Submit original invoice, full packaging, customer details, and fault description.
• Refunds/exchanges subject to management approval.

10. Transport

• All transport (including warranty returns) is at customer’s cost.
• Inspect goods before signing courier documents.

11. International Orders

• Labour/workmanship not covered. Defective parts must be returned at customer’s expense.

12. Risk & Insurance

• Risk transfers to customer upon dispatch or pickup.
• Insurance recommended for courier transport.
• All courier costs for customer’s account.

13. Consequential Loss

• Soft-Ice CC is not liable for indirect damages, loss of profits, or downtime.

14. Authority

• By purchasing or accepting delivery, the signatory confirms legal authority and acceptance of these Terms.

15. Entire Agreement

• These Terms constitute the full and final agreement between Soft-Ice CC and the customer.

16. POPIA

• By engaging with Soft-Ice CC, you consent to the lawful collection and processing of personal information in compliance with POPIA.

General Exclusions – Electrical Supply & Power Sources

• No cover for loss or damage arising from:
  1. Load shedding, grid failure, or blackouts.
  2. Repeated on/off cycling, wear, or depreciation due to unstable supply.
  3. Unsafe or unsuitable electrical setups, including:
     • Extension cords or multi-plug adapters
     • Unstable, fluctuating, or irregular power sources
     • Undersized/non-compliant wiring or circuit breakers
     • Unregulated or undersized generators or temporary event power

Warranty Conditions – Service & Maintenance

1. All refrigeration-based units (e.g. slush & soft-serve machines) must be serviced every 6 months by Soft-Ice CC or its authorised agent.
2. Service costs are chargeable and excluded from warranty.
3. Failure to maintain service intervals voids warranty.
4. Warranty excludes consumables, wear & tear, neglect, misuse, and damage from excluded conditions above.