Terms and Conditions

1. Payment Terms:

• Full payment required before dispatch via EFT, cash, or card.
• Cash deposits: R2,500 or less → R60 fee; over R2,500 → 3.1% surcharge. All bank charges for client’s account.

2. Order Placement:

• Only accepted in writing (email/online) verbal orders are void.

3. Jurisdiction:

• All orderssubject to Magistrate’s Court jurisdiction (Sec. 45, Act 32 of 1944). Regardless of claim amount.

4. Product Warranty:

• All equipment is guaranteed to be free of manufacturing defects on delivery.
• Free parts & labour at our premises for defects solely caused by inherent manufacturing.
• Excluded from warranty: Damage due to misuse, negligence, abuse, natural disasters, power surges and transport.
• Repairs must be collected within 90 days, or machines may be sold to recover costs.

5. Claims Procedure:

Equipment Type	Mechanical Warranty	Limited Warranty	Notes
Refrigeration Equipment	12 months	6 months (refrigeration sys)	Includes compressor, condenser, fans, motors, Evaporator/s
Catering & Other Equipment	6 to 12 months	—	Based on product category
Electrical Parts & Circuit Boards	—	—	No refunds, exchanges, credit
Consumable Items*	—	—	See clause 6 below

6. Liability for Transportation:

• Beaters, belts, gears, bearings, filters, seals, gaskets, etc., are consumables and not covered. These parts are expected to wear out during normal use; any failure is not covered; replacements are chargeable.

7. International Customers:

• Coversleaks/system failure due to gas loss only within a strict 6-month warranty from the invoice date.
• Void if caused by mishandling, vibration, transport damage, tampering, unauthorized repairs or environmental factors.
• All claims require Soft Ice cc inspection and approval, monthly servicing required with proof, or warranty void.

8. Delivery and Responsibility:

• Do not transport flat or tilt more than >45°.
• Clean condensers, compressors, fans and motors monthly or warranty will be void.
• Service must be done by a qualified technician with proof.
• We provide a 3 month carry-in warranty on parts and labour if replaced by Soft-Ice cc.
• External brands are covered by manufacturer’s warranty only and NOT by Soft-Ice cc.

9. Consequential Loss:

• Require original invoice, original packaging, customer details, and detailed fault description.
• Refunds/exchanges subject to management’s approval.

10. Authorisation:

• All transport costs, including faulty items, are the customer’sresponsibility under warranty or not.
• Inspect goods before signing courier documents.

11. Entire Agreement:

• Labour and workmanship are not covered under warranty. Defective parts must be returned at customer’s expense.

12. POPI Act Compliance:

• Risk passes to customer on dispatch or pickup. Insurance recommended if transported via courier. All courier costs are for the customer’s account.

13. Consequential Loss:

• Soft-Ice cc is not liable for indirect damages, including downtime, loss of profits or business interruption related to product failure or repairs.

14. Authority:

• By purchasing or accepting delivery, the signatory confirms they hold legal authority to bind the customer/company to this agreement and that you have read and understand these Terms & Conditions.

15. Entire Agreement:

• These termsrepresent the complete agreement between Soft-Ice cc and the customer.

16. POPIA Compliance:

• By engaging, you consent to collection and processing of personal information under POPIA.

We’re committed to providing top-quality catering equipment and excellent customer service. If you have any questions or need clarification on our terms, please feel free to reach out.